PromiseStone Group Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, use, share, and protect your personal information when you visit our website promisestonegroup.co.uk or engage with our services, in compliance with UK GDPR and the Data Protection Act 2018.
1. What Type of Information Do We Collect?
We may collect the following types of personal information from our site visitors and clients:
Information you provide directly:
•Name, email address, phone number, billing and payment information
•Mailing or residential address
•Any other information you provide when contacting us, subscribing to newsletters, or filling forms
Information collected automatically:
•IP addresses, browser type, operating system, time zone
•Website usage data, such as pages visited and links clicked
•Cookies and similar tracking technologies
Sensitive information:
•We do not collect sensitive personal data such as social security numbers unless required for specific service purposes, which will be clearly explained at the time of collection.
2. How Do We Collect Information?
We collect personal information in several ways:
•When you fill in a contact form, subscribe to a newsletter, or request services
•When you communicate with us via email, phone, or social media
•Automatically through cookies, analytics tools, and other tracking technologies
3. Why Do We Collect Personal Information?
We collect your personal information for the following purposes:
•To provide and improve our services
•To process payments, billing, and service delivery
•To communicate with you, including responding to inquiries and providing updates
•To send newsletters, promotions, or marketing communications (with your consent)
•To monitor and analyse website usage for performance improvements and security
4. How Do We Store, Use, Share, and Disclose Your Information?
Storage and security:
•Personal information is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse
•We retain personal information only as long as necessary for the purposes outlined in this policySharing and disclosure:
•Your information may be shared with trusted third-party service providers who assist us with our services (e.g., payment processors, email service providers)
•We may disclose personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of PromiseStone Group Ltd or others
5. How Do We Communicate With You?
We may contact you through:
•Email, phone, or text messages for service updates, requests, or promotions (only if you have consented)
•Marketing communications, which you may opt out of at any time using the unsubscribe link or by contacting us directly
6. How Do We Use Cookies and Other Tracking Tools?
•Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and deliver personalised content
•Third-party services (e.g., Google Analytics) may place cookies on your device. These services have their own privacy policies, which we do not control
•You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled
7. How Can You Withdraw Your Consent?
You have the right to:
•Withdraw consent for the collection or use of personal information at any time
•Request access to, correction, or deletion of your personal information
•Object to processing for direct marketing purposes
•Exercise your rights by contacting us at the details below
8. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. This Privacy Policy was last updated on September 2025.
9. Questions and Contact Information
For questions, concerns, or to exercise your rights regarding your personal information, please contact us:
PromiseStone Group Ltd
Postal address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
